Frequently Asked Questions

I'm ready to buy a bed. What do I need to know?

How do you decide which is the most suitable bed to replace your existing one?
It could be 10 or 15 years since you last bought a new bed. Choice and technology have changed dramatically in this time.

The life expectancy of a sprung bed is 10 to 15 years. After this, the tensile strength of the springs has reduced to a point where the unit may not be giving you the support that you need and you may start waking up with a sore back.

Everyone is different so the choice of bed becomes very personal. The most expensive bed in the shop will not necessarily be the one for you. The decision to buy should be based on what feels most comfortable to you, so you should try it first.

When trying a bed in store, wear comfortable clothing. The bed should keep your body relatively straight being neither too hard nor soft to ensure good spinal alignment. If buying as a couple, test the bed for stability and side support and make sure it does not hammock or roll together. This will give a more restful sleep in a shared bed.

Sometimes it takes a little while to adjust to sleeping in a new bed. Allow yourself at least a week or longer.

You need to be assured by the shop you intend buying from, that you have the right to exchange if your bed is unsuitable. You also need to ensure your bed is a standard NZ size.

The Bed Barn manufactures a range of comfortable beds to suit most people. Because all the staff are involved in the manufacture of beds, their knowledge and experience is invaluable in helping you make an informed decision. Coupled with true factory direct to public concept we will “save you money and give you a good night’s sleep!”

How much will I save buying directly from The Bed Barn?

Undoubtedly the concept of buying goods directly from the factory results in massive savings. The savings are derived firstly (and obviously) by bypassing retail margins. The factory direct concept also saves extra rent, insurance, sales peoples wages, freight (from the factory to the shop) retail profit margins, phone lines, electricity and so on. These one off costs are not duplicated by a factory retail shop, so you don’t pay them twice!

The Bed Barn helps you save on new beds not just by buying factory direct but also by huge buying power. The Bed Barn is one of many Factory Directs throughout New Zealand that buy raw materials together. Through joint purchases they have buying power way beyond what is achievable in stand alone operations. The group also own their own separate Importing company, Wholesale Bed Supplies Limited. This company also ultimately contributes to savings for the customer as well.

In addition to savings, two other distinct advantages arise. One is quality of materials and construction. The other is the “knowledge” the staff can relay to help customers know that they are buying so that they can make a wise decision on the purchase of a new bed.

What is the difference between Bonnell and Pocket spring systems?

 By far the most common spring system world wide is the Bonnell, estimated to be about 80% of the world market. Tried and proven over many years our NZ Manufacturer offers a 10 year guarantee on the unit. Many manufacturers disguise the Bonnell type under other names to portray exclusivity, however we prefer to call them by their proper name.

There are variations on the Bonnell system, how they are made will alter the feel. The Bonnell coil is hour glass shaped and the coil is knotted on each end. The coils are strung together by a spiral shaped wire called a helical wire. Variations include coil height, wire gauge, number of turns in the coil, waist size and coil diameter. The coil diameter determines the number of coils in the spring unit. All of these factors have to be built in balance to achieve the right amount of comfort and support. Click here for our Bonnell Range

Pocket Springs have been made for a number of years but more recently are very popular in NZ. We have used our current pocket spring for 20 years. We use high quality italian pocket springs.

Their benefits primarily are that they virtually eliminate partner disturbance and that they very closely follow your body shape and contours. They are usually zoned with stronger springs in the center region and softer springs in each end so that you have more torso support but more give for the shoulders.

They are built by inserting each individual coil into a synthetic non woven fabric pocket. There is no mechanical connection (ie helical wire) linking the springs together so, as a result, no transfer of movement from one part of the mattress to another. Click here for our Pocket Spring Range.

What type of bed bases do you make?

The Bed Barn has its own woodwork division and we manufacture all our own bases to our own unique designs. All joints are laminated, glued and stapled and we use more timber than most other manufacturers We make draw divans in all sizes and all models.
King, Super king and California king beds are all split or two piece bases. We also import trundler over beds and trundlers under beds, but use our mattresses. We currently make the first two base models: a platform base, or a divan base.

1. Platform Base

Platform base is slatted and strapped with a foam overlay and fully upholstered to match the mattress. This type of base has become increasingly popular in recent years as it helps eliminate roll together, hammocking and partner disturbance. Depth of bases is usually 250mm, though we can custom make them to your desired height. All bases are fitted with headboard bolts and legs with gliders. Gliders allow the base to move easily. We can also manufacture customs bases to suit your individual size and specification requirements.

2. Divan Base

We also make divan bases for those that need extra storage under their bed. These are constucted of wood and then covered with a choice of fabrics. Queen bases have one large draw in each side and two smaller draws in the end of the bed. Headboard bolts are inserted in the head of the bed. With single and king single bed there are two smaller draws in one side of the bed. We allow for headboard bolts in both ends of the bed so if you wish to turn the bed around you are still able to have a headboard.

3. Torsion Bar Sprung Base

A double knee action torsion bar spring system known as the sigma grid and imported from the USA is used extensively by american bed manufacturers. Originally imported by Wholesale Bed Supplies Ltd. several NZ member manufactures enjoy exclusive use of this system. Double knee action means that as weight is transferred to the spring the torsion bars press toward each other to prevent lateral sway. The Springs are very firm, much firmer than coil sprung bases and are designed to give impact resistance when someone ‘drops’ onto the bed. Because of their firmness and even distribution over the timber base, back support is excellent, roll together prevented and strong side support given. Not used by us these days.

4. Coil Sprung Base

Older coil sprung bases tended to induce roll together and hammocking, however our newer unique design utilizes a low profile sprung unit. ie. shorter spring that has less travel lessening the jelling effect and maximizing stability of the bed. The spring unit is steel-wire edged and extends to the outer perimeter of the bed so that weight transfer is evenly distributed over the entire surface area of the bed eliminating problems associated with older design. The use of older type coil sprung bases is limited now as people become more aware of better systems. This system is not used by us these days.

What should I know before making my final bed choice?

Ask about the Foams

Many manufacturers now use low density foams in their mattresses. Ensure that the density of the foams is greater than 25 for best comfort and a long lasting mattress. Many cheaper foams will initially hold their shape but within a shorter time will deteriorate. Low density foams often do not support a person throughout the night, as there is insufficient foam to cope with the weight of the individual sleeping on it. Therefore the foam walls start to break down immediately on use. The heavier a person is the more important the density and support of the foam.

High density foams give good support and last many years. Peoples bodies LOVE high density foams.

Ensure the manufacturer uses foam, not fibre only, to cover the springs. Otherwise you are in for an uncomfortable night. Use the tips of your fingers to push down and measure the depth of foams. If you can feel the spring, walk away.

Have you bought a new couch and now you are sitting on the wood? – the reason is poor quality foams, but they look great in the shop!

Springs

Many manufacturers are using cheaper springs, so now the springs are lasting only 3-9 years instead of 15-20 years. Springs made from inferior quality steel will not last as long as quality steel. We use only quality products. We would expect 10-15 years as a minimum from our mattresses. Some manufacturers say they can guarantee no “roll together”. Roll together will always happen eventually as the springs wear out. Many manufacturers are trying to reduce the life of a mattress so they can sell more. Dont be fooled!

One sided Mattresses

One sided mattresses seem like a good idea , but when it gets hot in summer, it can get very uncomfortable, make sure there are foams on both sides, for summer and winter. Check both sides of a mattress. Often this is described as technology.

Sales Marketing

Watch for sales gimmicks, ” we will give you $1000 off”. Don’t be fooled, on Monday they probably put them up by $1000, and dropped them on Friday. But have you ever seen advertisements for the price hikes!! The higher prices are advertised so that you feel like you’re getting your bed for half price, when they offer you a discount. Don’t fall for it. It’s often not the case!

Be wary of mattresses that look absolutely fabulous, often this can be hiding cheaper quality products inside the mattress. Very expensive mattresses don’t necessarily mean good value, sometimes just good profit!

In times past if you paid good money for a bed, more often than not, you got good quality, and long life out of a bed. These days, the opposite can be true. Do not expect that just because you are paying a large sum of money you are getting a good quality product. The salesperson knows when you say “I don’t mind paying good money for a good bed”. Unfortunately price is no longer an indicator of quality.

Pocket Springs

These minimise disturbance from your partner, they will not stop roll together as often quoted. Roll together comes with time. Most springs will eventually produce roll together as the spring gets past its use by date. Your concern is how long will that be. If you find a good comfortable bed you want it to last. Poorer quality springs will manifest the symptoms of roll together much sooner than quality product.

Support

Everyone needs support in their mattress, if you don’t get support then you will either get a sore back or you will be lying on the springs which can also give you a sore lower back, shoulders and hips. We always have a support foam, many manufacturers use thinner softer foams for their mattresses with no support at all. Watch out for this.

Quality

Many mattresses now being sold are mutton dressed up as lamb. Expensive exteriors with inferior interiors. Don’t be fooled by fancy fabrics, alternative products offering superior qualities which make only small differences to the comfort levels of your mattress. Like a car it’s the engine that’s important. Labels can be misleading, if it’s supposedly sponsored by a medical organisation, check the organisation! We often find if its got a label for how good the mattress is for your back, then that’s why we are repairing it!

Use by date

Some retailers say you should change your bed every 7 years. This is an excellent sales technique, but from your perspective, the best time to change your bed is when you need to, in other words when it is no longer comfortable for you, or if you are not satisfied with the cleanliness of your mattress. Mattresses are not lasting as long because of poor products being used. At the Bed Barn we will continue to use top quality products. Be careful to find out what’s inside the bed, don’t be fooled by the exterior. Using a mattress protector is a good idea, but some people react to products inside them, if you’re heating up on the bed, check the mattress protector.

Do you sell headboards with your beds?

The Bed Barn make covered headboards in a variety of fabrics and colours along with our standard black, browns and greys. View more here

We can also make a bed base in a fabric to match your headboard. Call us for pricing.

What size are your beds?

We make all the New Zealand standardised bed sizes. We’ve included dimensions for you here.

Single 900 x 1880

Long Single 900 x 2030

King Single 1050 x 2030

Three Quarter 1200 x 1880

Double 1350 x 1880

Long Double 1350 x 2030

Queen 1500 x 2030

King 1650 x 2030

Super King 1800 x 2030

California King 2000 x 2030

'Extra Special' Bed Barn services!

Generally walking into a store and being confronted by a maze of beds can be bewildering. Our staff will help you in the selection process by assessing your needs and leading you to an appropriate bed in the range of eleven models.

Size, comfort, stiffness, firmness, back support usage (older or younger person) regular or spare bed, what you are currently sleeping in, and affordability are some of the factors taken into consideration.

Other things you will find helpful are our financing options, a 30 day right of exchange (excluding freight) if you feel your bed is not quite the right one for you, and a 6 year unconditional warranty. Usually it takes no more than 48 hours from order to delivery or earlier if your bed is in stock and we will assist in installation. We can also process urgent orders. We can remove your old bed if you wish.

The Bed Barn supplies wood and plastic bed legs, headboard bolts and texerts and plastic mattress bags to special sizes. We also custom make beds to special sizes including mattresses to fit caravans, boats, and waterbeds. Another specialty is fitting new beds to old or antique bed frames and in this we have considerable experience.

How do I know that The Bed Barn beds are good quality?

We are sometimes asked how our beds compare with others. As we are competing in a tight market where people demand value for money we are especially conscious of the need to use best quality materials.

Our inner spring units are made on one of New Zealand’s newest spring making machines, with an investment of nearly one million dollars the product has to be excellent. Our polyurethane foams are made by C Tech, the new brand name for Comfort Technologies. Formally known as Vitafoam, the company is backed by 30 years of research and manufacturing. Their new state of the art, fully computerised foam plant is a major investment in cutting edge technology. As they produce a premium range of performance polyurethane foams, their product comes with up to 10 years guarantee.

A range of fabrics are imported by quilting company. These are carefully selected by firstly examining the yarn construction to ensure a long durable performance and comfortable feel. Secondly by colour and contemporary design to suit a variety of tastes.

Do you do mattress or base repairs?

Many people have brand new mattresses and do not get a good nights sleep on them. We can make them comfortable for you. Don’t put it off, get a price from us to make it possible to sleep well.

We can also repair your old mattresses and bases. Though some may be beyond repair, we will work with you to decide on your best course of action or to find a suitable alternative for you and give you an estimate to do the work.

So if your fabric is stained, ripped, or worn we can recover it for you. If the foams are worn out we can replace them.

If your base legs are broken, missing, texterts loose or the frame has deteriorated, we may be able to restore it to a useable condition for you.

We can also supply legs, slats, slat rubbers, texterts, and castors. We also have wooden legs in three different sizes. If you want plastic covers for storing your bed, we can supply them for you.

Does The Bed Barn make custom sized beds?

Each year we make many custom beds for our clients. For caravans, boats, recreational vehicle beds and beds for tall or bigger people.

We can make mattresses to suit unusual shapes to fit into tight areas or different sized bases.

We can make a custom bed to fit your European bed base which may be different from our NZ standard sizes.

If you want a particular comfort level, we are able to work with you to produce a bed specifically to meet your requirements. Need it softer or firmer? We can do that for you. Many people of Asian decent prefer a much firmer bed… we can ensure that you can have a bed that is firm enough for you.